There is no requirement of Hardware/Software for computer. You can manage everything online in our system and provide support through your website.
You just need any of these browsers
As of now we support English language only but multiple languages will be added after some time.
You don't need any webserver to use Nelichso. There is no need to install it on your server. You just have to register, generate HTML code, add in your website and start using it.
It generally happnes when there is delay from client machines to conect the server. Generally it happens when there is a network issue from client end.
Nelichso is running on SSL. It is configured to use SSL (HTTPS). You just need to get the SSL installed on your website if you need. However, the communication through Nelichso is always thrugh SSL only.
You don't need to download Nelichso. Its a 100% web based application. You need to register on our websit and start using it.
As of now there is no API available. But it will be availabel in near future.
Yes, you are fee to upload your own chat image. You can manage it through your admin area.
You can find all the plans of Nelichso by clicking on the " Price " link.
Sales team is Available from Moday to Friday 8A.M. to 10 P.M.
Support team is available 24x7 through, email, chat and ticketing system.
Here are the steps to install Nelichso on your website.
1) Register/buy a plan
2) Login to Admin Area
3) Click on HTML Code
4) Copy HTML code
5) Add HTML code in your website. Most common file names are index.php, index.html, default,php, index.aspx, default.aspx
That is it. You are done with integration of Nelichso.
You should use SSL on your website.
Make sure to have complicated passwords of each user
Make sure you do not share any login details with anyone
Make sure to keep your passwords in confidential area
Make sure you do not save any password in your browser.
There is nothing to do if you move website to another. You just need to make sure that HTML code is there on your website and it should start working automatically on your new server.
Here are the steps to integrate nelichso with wordpress.
That is it. You are done.
Yes, you can certainly use it on multiple websites. Just copy the same HTML code in all the websites you want to use.
Yes, we do have facility for automatic chat invitation. It can be configured from your admin area by going through " Automatic Chat " option.
Here are the steps to add your company logo on chat window.
1) Login to your admin area
2) Go to Settings -> Logo
3) Click on Select Image
4) Browse through the folder where your logo is stored, select and click on OK.
5) Click on "Submit" button
and your logo will be added to your chat window.
You can send chat transcript to visitor and appropriate department. Please follow these steps to configure it.
1) Login to your admin area
2) Click on depatrment
3) Select appropriate department
4) Select " Chat Email Settings "
Nelichso supports English language only. However, multiple languages will be support in near future.
The most common reasons are.
1) Visitor is not connected with operatior,
2) You have network issue
3) You are disconnected because of network fluctuation
There could be no reason it doesn't work as its working for all of our clients. If you feel the same problem then plase contact support and if possible send the screenshot also.
You need to contact support at our support system and ask them to rectify that.
You can also try using forgot password link.
The invoices are sent 10 days in advance so that clients can have enough time to make payment.
Generally free trial period is not extendable but you can contact support with the explanation to extend it and if it's approved then you may get extension.